Various institutions receive professional help for their diverse works in consequence of evaluating outsourcing services as an effective option, specially the supplementary and complementary operational burdens and costly projects that are not named as their main activities
In addition, due and payable debt follow – up and collection of accounts receivables bring operational burden to some institutions, collection performance and focusing issues along with the business line, high number of customers throughout the country and existence of on credit services.
Due to this reason, institutions commence using outsourcing for their collection procedures to;

• Reduce their operational burdens and related costs
• Achieve better results with experts
• Receive strategic information feedback on credit facilities and collection processes
• Further focus on activities with higher added-value.

Collecturk provides service for the collection of the debt through conciliation by communicating the debtors, which can be also simply called “collection”. Accordingly, it provides services related to all individual credits of institutions (for example credit card, consumer loans, insurance recovery credits, collection of invoices, etc.), similar commercial receivables (low in quantity and high in numbers). Collecturk can provide services concerning files of all ages in terms of the delay time.
Collection of individual bad debt files following execution proceedings and/or obtaining certificate of insolvency, are also included in Collecturk’s subject of expertise.

There are many factors influencing the collection success. Delay time (age) of the files, and recovery efforts made during the delay period play decisive roles among these factors. Collecturk also reveals its targets and anticipations concerning the collection success in the first period of the project during the preliminary meeting it holds with institutions.

In general, Collecturk determines its fees as a percentage from collection. Collecturk is only entitled to receive the fee if the collection materializes. The percentage to be determined is clarified through mutual negotiations with institutions as part of concepts such as file structure, age, number and etc.
In cases where Collecturk fails to achieve any collection regarding a file in their portfolio, by no means demands any fee under any name about the file.

Collecturk bears all the expenses made during the collection operation it carries out itself, unless otherwise agreed. Expenses made concerning the files may by no means be demanded from institutions regardless of the achievement of the relevant collection.

The management and operation staff of Collecturk possess experience in both bank, law office and call center practices on delinquent debt management and collection. Furthermore, it ensures continuous self-improvement through necessary trainings and coaching support that comply with its own corporate identity and the service provided. Collecturk performs the resource planning associated with institutions served as well as the tracked files and receives professional support for all processes and development related to intense computer technology usage.

Collecturk carries out its activities based on the work procedures it developed within the frame of business ethics and principles. In short, Collecturk offers service by prioritizing safe, transparent, accountable practices that respect the debtors’ personal rights which are in conformity with the legislation and corporate image. Collecturk communicates with the debtors only to the extent permitted by the creditor institutions and saves all actions carried out in electronic environment. In addition if required, all telephone conversations made with the debtors may also be recorded.

When necessary, Collecturk may authorize the creditor institution to access its own system in order to enable them to follow the actions performed concerning the collection files transferred to Collecturk. As a result, institutions can easily monitor the developments related to their files. The procedures the data transfer issues are finalized through negotiations with the institutions during the service purchase stage.

As a common practice, Collecturk sends monthly status reports to institutions served. These reports contain the actions carried out, relevant results and various statistical information (access, closing rates and etc.). The content and frequency of the reports are also among subjects to be agreed on with the institutions through the negotiations held during the service purchase stage.

In cases where, despite of all its efforts Collecturk fails to achieve the collection and/or is convinced that the collection may not be materialized; the relevant report may be taken back by the creditor institution to implement the actions of the institutions’ preference. Collecturk will not demand any fee at this point and will also return all data it possesses back to the creditor institution.